TailorAccess
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The AI back office for promo distributors

You can't hire your way out of this.

Two out of three orders arrive as an email with a question mark in it. Then comes the quoting, the proofing, the retyping, the chasing, and the three hundred tracking numbers nobody forwards. That work is about seventy percent of your shop's hours, and it is the reason the only way you have ever grown is by hiring somebody to live inside it with you. TailorAccess is the staff you do not have to hire. You keep the customers and the commission.

Tell us about your shop

We are building this with a small number of distributors, and the way in is a conversation. Tell us what your week actually looks like and we will come back to you.

A real conversation with the people writing the code. No sequence, no deck.

Got it.

One of the two founders reads this and writes back, usually inside a day or two.

The day you actually have

You have had this day. You had it yesterday.

Six beats. One Tuesday. Scroll it and tell us which one is yours.

9:14am

"Maybe shirts?"

A client emails about the spring event. Two out of three of your orders start exactly like this, with a question mark.

9:40am

The dance begins

Search the catalog. Build the presentation. Send it over. Wait. Follow up. They pick the one you were hoping they would not.

11:20am

A proof is born

Art asks the CSR, who asks the client, who answers something adjacent. Repeat four more times.

1:50pm

Turn the row yellow

Type the quote into the system. Type most of it again into the spreadsheet, because the spreadsheet is the only thing that remembers. Yellow means nobody has approved it yet. On Wednesday, somebody will go find all the yellow.

3:30pm

Hot potato

PO out. Manufacturer to decorator to drop ship, coordinated entirely by email. You have called it hot potato for years, which is the most accurate thing anyone in this industry has ever said about anything.

6:41pm

300 tracking numbers

They are sitting in your inbox. Your client still does not know their order shipped. You know. You have always known.

This is not a software problem. You do not need another place to click. It is a staffing problem, and software can finally solve it.

What is eating your week?

Tell us about your shop
We are talking to a small number of shops while we build this. Different sizes, different workflows, all of them drowning in something slightly different. Tell us yours.

What your customer sees

"Here's my logo. We need something for the spring event. Budget's about four thousand."

Seconds later they are looking at options with their own logo already on them, ranked against the brief, the budget and their brand. Three reds, subtly different. One shown on a person. Priced. They pick one and approve it. No supplier has been touched. Nobody in your shop has opened a tab. Preview of what we are building: concierge quoting and AI product previews are in flight, not live.

The quote went out. Nobody typed it.

What changes

Your shop does not get bigger. Your day gets smaller.

The back office stops being just a room full of people typing and becomes an operating system your people run. Six things that stop being your day, and the one that stays.

The question mark

Two out of three orders start with “maybe shirts?”

Free text, no spec, from a client you already have. That is still the brief. It gets built from, instead of around.

Send me the build notes

The spreadsheet

The spreadsheet is the only thing that remembers.

Quote typed into the system, most of it again into the sheet, row turned yellow. Typed once. Remembered everywhere. Nothing yellow.

Send me the build notes

The JPEG

A logo saved off their own website, four hundred pixels wide.

Somebody redraws it by hand, every time. The clean vector comes back without the hand.

Send me the build notes

The proof

Five rounds between the CSR and art, per proof.

Five rounds of the same question, each one a day late. The brief gets answered once, and the proof comes out.

Send me the build notes

Hot potato

Manufacturer to decorator to drop ship, by email.

Apparel is about sixty percent of volume and every hand-off is a forwarded thread. The hand-offs get tracked, not forwarded.

Send me the build notes

The inbox

Hundreds of tracking numbers a day. The client is never told.

You know the order shipped. You have always known. Now the client knows before they ask.

Send me the build notes

What stays yours

You approve what matters.

Anything that costs money or touches a client stops at you first. Seventy percent operations and thirty percent selling inverts, without adding a person.

Send me the build notes

Things that stop being your job

Five indignities, retired.

  • 01

    Redrawing a logo somebody saved off their own website

    It arrives four hundred pixels wide with a white box around it. It comes back clean.

  • 02

    Asking a client the same question four different ways

    The brief goes in once. The proof comes out.

  • 03

    Typing the same order into two systems and a spreadsheet

    Typed once. It shows up everywhere it needs to be.

  • 04

    Finding out on Wednesday that nothing happened on Monday

    Every open thread gets followed up, in your voice, before it goes cold.

  • 05

    Three hundred tracking numbers nobody forwards

    The client knows before they ask.

And the one nobody believes until they see it: it's Wednesday, and nothing's yellow.

Vendors reward volume

  • 1platform holding the catalogs and the supplier relationships
  • Everyshop on the platform stands behind your purchasing
  • $100k’sin annual purchasing before vendors open up credit, time to pay and a rebate
  • Built tostand every shop on the platform behind your next order, from the first one
  • Yoursexisting vendors, pointed at the platform rather than replaced
  • Allof the margin lands on business you already have

Here is the part of this business nobody says out loud.

Being straight with you: this one is in flight. Your vendors reward volume. Cross a few hundred thousand in purchasing and the terms open up: real credit, real time to pay, a rebate at the end of the year. Stay under it and the doors stay shut, which is precisely why the shop that most needs to grow is the one that cannot.

That threshold is not a secret. Every rep knows it, every shop under it feels it, and the only way anyone has ever crossed it is by getting bigger first. Which is the catch. The volume that would earn you the terms is the volume you cannot win without them.

TailorAccess is built to put the catalog and the supplier relationships at the platform level, so the volume of every shop on it stands behind you. One platform holds the catalogs. Your existing vendors get pointed at it rather than replaced. When a new shop comes on, the number behind your next order gets bigger, and so does the number behind theirs.

It is the same trick a PEO pulls with health insurance: a million members get a price one member never will. Nobody on the plan did anything clever. They were simply counted together. The margin lands on business you already have.

Stitch, small, with one flipper on a tower of boxes many times his height, holding a purchase order
“Ten shops buying together look like one big shop to a vendor.” Stitch

The whole point

Buy like a shop ten times your size.

Every shop on the platform stands behind your purchasing, so the terms open up on business you already have. In flight: the economics are real and the plumbing is being built.

I want this

Your AI team

Your AI team, on an org chart.

TailorAccess is a workforce of AI agents that work inside your shop. They are built to take the busy work: quoting, artwork, purchasing, tracking, follow-up. Your people keep the judgment, the relationships and the final say.

Each agent gets a role, a set of skills and somebody to report to. You can watch them work and read their reasoning while they do it, which is the only honest way to decide whether to trust one with a client.

Your customer feels it as a quieter order. Updates arrive before anyone asks for them. Nothing stalls waiting for somebody to remember. Fewer questions along the way, because the answers got there first.

They learn your shop. Connect your email, they watch how you actually work, and they are better in ninety days than on day one.

Stitch

Anything that costs money or touches a client, I ask you first.

What does the work

Six jobs. Each one gets an agent.

Agents are the part of TailorAccess that does the work. Each one is software built to handle a whole job, not a single step: it picks up the order as it arrives, works it through from start to finish, checks its own output, and hands you the result. Anything that costs money or reaches a client waits for your approval first. Your people keep the judgement and the relationships. The agents take the typing.

In flight

Quoting

Builds the presentation and prices it against the brief, the budget and the brand.

Quote out, nothing retyped
In flight

Artwork

Bad JPEG in, clean vector out. Proofs generated from a written brief, not a five-round conversation.

Clean vector, every time
In flight

Purchasing

Quote to PO to vendor with nothing retyped, and every open approval chased before it goes cold.

PO staged, approvals chased
In flight

Tracking

Pushes tracking to the client the moment it exists, so nobody has to forward anything.

Client told before they ask
In flight

Follow-up

Chases every quiet thread in your voice before it goes cold, and tells you what came back.

Quiet clients, answered
Working today

Approvals

Anything that costs money or touches a client stops at a human approval queue: a budget, a sign-off, a new tool. Nothing goes out in your name because a machine felt confident.

Asks you first, every time

Why believe any of this

Working today

Winstar Marketing, a multi-million dollar promotional products distributor, runs an early version of this platform as its system of record. Not a pilot in a sandbox. Their actual orders.

  • The agent workforce, the org chart and the human approval queue
  • A brand vault per customer: logos, colors, voice, guidelines
  • Chat and real-time updates, with the agents' reasoning visible
  • Roles and permissions, sign in with Google or Microsoft
  • Spend caps and a credit ledger, so AI costs never surprise you
  • Webhooks into what you already run, plus a full audit trail

Being built, and funded by this

If something is still being built, the page where it is mentioned says so.

  • Concierge quoting and AI product previews
  • Product sourcing and supplier selection
  • Purchase orders dispatched without rekeying
  • Production and shipment tracking
  • The invoicing and collections loop
  • Branded storefronts for your customers' teams

the bar we were given

“
If this thing's not scratching my back for me, then I don't want it.

James Irwin · Winstar Marketing · founding partner

What it costs

Five percent of the sales volume you run through the platform.

No seat fee. No monthly minimum. No up-front cost. Slow month, small bill.

The going rate in this industry for somebody else running your back office is a twenty five percent commission split, and they take your customer relationship with it. We would like a fifth of that, and you keep your business.

Charter members pay nothing for the first year.

Charter members

We are picking ten to fifteen shops to build this with.

Deliberately different from each other: one large, several in the middle, at least one person working alone.

  • Free for the first year
  • Integration work done for you
  • A direct line to the people writing the code
Apply to be a charter member

Your workflow built, not queued.

Questions you are already asking

The honest answers.

  • What does onboarding actually take?
    Honestly: for the first shops, more of us than of you. Four steps, as they stand today. One, we connect your email so the agents can learn how your shop really works. Two, you hand us your logos and your customer list and we bring them in. Three, we point your existing vendors at the platform. Four, whatever is not automated yet, we do by hand, with you. That is part of what being early buys you.

  • Do I have to drop eQuantum, or QuickBooks, or Sage?
    No. Most promotional products distributor software asks you to migrate first. Bring your own QuickBooks. Keep your vendors. The catalog stays where it is. We integrate rather than replace, because a migration in your busy season is a terrible trade for both of us.

  • What is live and what is coming?
    The list above shows both, and we keep it current. If something is still being built, this site says so on the page where it is mentioned.

  • What does the five percent cover?
    Everything on the platform: the agents, the workflow, the support, the updates. There is no separate license, no seat count and no setup invoice.

  • Is my customer data separated from other distributors?
    Yes, at the database level rather than just in the application. Every shop is isolated, every sensitive action is logged, and we can show you exactly how before you commit anything.

  • What happens to my CSRs?
    They stop typing and start handling the orders that actually need a person: the custom work, the difficult client, the thing that has never been done before. Our founding partner was not willing to tell his team anything else, and neither are we.

Two ways to get involved with us

Watch it get built, or get in early.

Charter members get the first year free, the integration work done for them, and their workflow built rather than queued. Not ready for that yet? Follow along. One email, and you hear what ships, when it ships.

Apply to be a charter member Follow the build

Before you go

I'll send you what we build. No pitch.

Ten to fifteen shops are getting in early. One field, and you hear what ships, when it ships.

Unsubscribe in one click.

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The first note lands when the next thing ships.

TailorAccess

The staff you do not have to hire.

TailorAccess

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